Terms & Conditions of Business for the Supply of Goods

If you are purchasing as a consumer, nothing in these Terms and Conditions will reduce your statutory rights relating to faulty or misdescribed goods.
If you have any doubts about your statutory rights, please contact your local Trading Standards Department or Citizens Advice Bureau.

  1. Orders and any allowance in respect of used motor vehicles offered in part exchange by you are subject to acceptance by us.
  2. The motor vehicle is sold as roadworthy, or subject to any defects notified by us to you and accepted by you at the date of delivery.
    If any fault occurs, you have the right to rely on your statutory rights.
  3. Any accessories fitted or supplied by us will be entitled to the benefit of any manufacturer warranty.
  4. Delivery of Goods:
    a) We will endeavour to deliver the goods by the estimated date. If delivery does not occur within 28 days of the estimated date (and you have not agreed to a later date), you may cancel the contract and receive a full refund of your deposit.
    b) If the manufacturer discontinues the goods, we may cancel your order and refund your deposit.
    c) Delays beyond our control (e.g., supply issues, transport problems) do not make us liable for damages but will entitle you to a refund if you choose to cancel.
  5. If you fail to take and pay for goods within 21 days of being notified that they are ready, we may cancel the contract and retain your deposit.
  6. The goods remain our property until paid for in full. Risk passes to you upon delivery.
  7. For New Goods:
    a) We will carry out all pre-delivery inspections and ensure you receive the manufacturer warranty.
    b) Price changes prior to delivery will be communicated to you. You may cancel within 14 days if you do not accept any increase.
  8. Part-Exchange Vehicles:
    a) You confirm that you are the legal owner and that no outstanding finance remains on the vehicle.
    b) If a valuation reduction is required due to delay or condition, we will inform you in writing.
    c) Failure to meet these terms will void acceptance of your part-exchange, and full payment for goods will be due.
  9. Any correspondence will be sent to the address you provided.
  10. Where goods are purchased through a finance company, we will disclose part-exchange and payment details to the finance provider.
  11. A failure by either party to enforce any right does not constitute a waiver of future rights.

Cancellation Under the Consumer Contracts Regulations

  1. If you purchase a motor vehicle without visiting our premises (distance sale), the following applies:

a) You have 14 days from delivery to cancel for a full refund.
b) The vehicle must be returned in the same condition with no modifications or excessive mileage (an excess mileage charge of £1 per mile over 150 miles applies).
c) You must maintain insurance and tax until collection.

Refunds will be made within 14 days of the vehicle being received or evidence of return being provided.

Terms & Conditions of Business for Servicing, Repairs, and Parts

  1. These are the sole conditions under which PARTSLINK DIRECT LTD contracts with customers.
  2. Estimates for work are valid for 14 days. Vehicles left for estimates may incur storage charges after 14 days if work is not approved.
  3. Prices may vary if supplier costs change prior to parts being sourced. We reserve the right to subcontract work.
  4. If incomplete work is performed at your request, reasonable charges will apply.
  5. Agreed variations will amend but not replace this contract.
  6. We will endeavour to complete work within estimated timeframes but cannot guarantee exact completion dates.
  7. Vehicles must be paid for in full before collection. Uncollected vehicles may incur storage charges and may be sold after 3 months to recover costs.
  8. We are only responsible for loss or damage to vehicles or contents caused by our negligence.
  9. Replaced parts not collected upon vehicle return become the property of PARTSLINK DIRECT LTD.
  10. Notices are effective 24 hours after posting to the customer’s address.
  11. Warranty on fitted parts is 6 months or 6,000 miles (whichever comes first). Manufacturer warranties may also apply.
  12. We may carry out minor additional work if deemed necessary to complete the agreed service safely.
  13. A 17.5% handling fee applies to correctly supplied goods returned. Non-stock special orders cannot be returned.
  14. All parts remain the property of PARTSLINK DIRECT LTD until payment clears.
  15. If the customer becomes insolvent or bankrupt, all outstanding debts become immediately payable.
  16. Payment is due upon collection unless otherwise agreed. PARTSLINK DIRECT LTD reserves a lien on any customer property until full payment is received.
  17. Interest may be charged on overdue invoices.
  18. No warranty is given on parts or repairs for Private Hire or Taxi vehicles.

Data Privacy Policy

At PARTSLINK DIRECT LTD, registered office 27 Whittington Street, Neath, Wales, SA11 1AN, we take your privacy seriously.
We use your personal information to manage your account and provide the products and services you have requested.

We comply with the General Data Protection Regulation (GDPR) and will only use your data with your consent.

The security of your data is paramount. Documentation is available on request from our Data Protection Officer – support@maoven.shop.

You have the right to:

  • Request copies of your data
  • Request correction or deletion
  • Restrict processing
  • Obtain digital access to your records

For more information, please email support@maoven.shop.

Trademarks

All names, images, and logos identifying PARTSLINK DIRECT LTD are proprietary marks of PARTSLINK DIRECT LTD.
All third-party brands, products, or services mentioned are trademarks of their respective holders.
Use without permission may infringe those rights.

External Links

PARTSLINK DIRECT LTD does not represent, warrant, or endorse any external websites linked from this site.
Any external site you visit via links on this site is outside our control and visited at your own risk.

Software Disclaimer

All downloadable content is virus-checked before publication.
However, we recommend users run antivirus software before use and maintain data backups.
PARTSLINK DIRECT LTD accepts no responsibility for data loss, system damage, or disruption arising from software use.

Cookies

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By continuing to use our site, you consent to their use.

Cookies are categorised as:

  • Strictly Necessary
  • Performance
  • Functionality
  • Targeting

See our full Cookie Policy for details.
To learn more about managing cookies, visit www.allaboutcookies.org.

Jurisdiction

These Terms & Conditions shall be governed by the laws of England and Wales.
Any disputes will be subject to the exclusive jurisdiction of the English courts.

If any clause is deemed unenforceable, the remainder shall remain in full effect.

Complaints Procedure

If you wish to make a complaint, please contact us or request a copy of our full Complaints Procedure.

If you remain dissatisfied, you may contact The Motor Ombudsman, a CTSI-approved Alternative Dispute Resolution (ADR) provider, via www.themotorombudsman.org or by calling 0345 241 3008.

Their decision will be binding on both PARTSLINK DIRECT LTD and you as the customer.